DIGANO - Making a Difference

Links

Below you'll find some links that are often referred to in DIGANO's IT Service Management courses. Please notify us of any links that no longer work, or links that you would like to see added to this list.

http://cepa.newschool.edu/het/profiles/pareto.htm (some background information on Vilfredo Pareto - the 80/20 rule)

http://homepage.mac.com/lesposen/iblog/B80495344/C840540124/E1966059962/index.html (article on the Swiss Cheese Model)

http://www.15000.net (on bs15000 and iso20000)

http://www-306.ibm.com/software/tivoli/resource-center/application-management/itup.html.jsp (IBM Tivoli Unified Process)

http://www.anao.gov.au (Australian National Audit Office)

http://www.att.com/ndr (Fantastic examples of disaster recovery tests)

http://www.best-management-practice.com/officialsite.asp (the official best practice website)

http://www.bs15000certification.com (this site will tell you what organisations are currently certified on bs15000)

http://www.bsi-global.com (website from the British Standards Institute)

http://www.controlit.org/ (COBIT Forum)

http://www.deadtroll.com (website with lots of hilarious videoclips that are IT Service Management related)

http://www.deming.org (website dedicated to Edward Deming, the guru behind the PDCA cycle)

http://www.dritil.com (very nice portal to lots of ITIL material)

http://www.efqm.org (website for the European Foundation for Quality Management's Model of Excellence)

http://www.exin.org (one of the organisations that manages and marks ITIL exams)

http://www.gartner.com (a large global surveying and research organisation)

http://www.glenfis.ch (website with quite some nice free ITIL templates)

http://www.hdaa.com.au (helpdesk association australasia)

http://www.heretical.com/miscella/parkinsl.html (some background on Parkinson's law)

http://www.intel.com/technology/mooreslaw/index..htm (some background on Moore's law)

http://www.isaca.org/ (download the COBIT v4 standard from here!)

http://www.iseb.org.uk (one of the organisations that manages and marks ITIL exams)

http://www.iso.org (international organization for standardization - search on ISO/IEC DIS 20000-1 and ISO/IEC DIS 20000-1)

http://www.itil-live-portal.com (ITIL Live® Portal)

http://www.itil-officalsite.com (The ITIL Official Site)

http://www.itilcommunity.com (and yet another ITIL portal - this website is a bit messy)

http://www.itskeptic.org (good articles on Service Management)

http://www.itsmf.com/bestpractice/selfassessment.asp (get your self assessments from here for free)

http://www.itsmf.org (the International ITSM / ITIL User Group)

http://www.itsmf.org.au (the Australian ITSM / ITIL User Group)

http://www.itsm-gateway.com (another portal to ITSM resources)

http://www.itsmportal.com.au (a local Australian portal)

http://www.itsmsolutions.com (interesting newsletter articles)

http://www.itsmwatch.com (another portal to ITSM resources)

http://www.johnkotter.com (the author of Leading Change - a process approach to cultural change - with some online videos)

http://www.kepner-tregoe.com (excellent troubleshooting technique)

http://www.kevinmitnick.com/index.php (Kevin Mitnick famous Hacker)

http://www.logigear.com/downloads/file_list.asp (articles on software quality assurance testing)

http://www.marketingminds.com.au (many links to marketings experts)

http://www.metagroup.com (see http://www.gartner.com)

http://www.microsoft.com/mof (this is Microsoft's own tailored version of ITIL)

http://www.murphys-laws.com (some background on Murphy's law)

http://www.ogc.gov.uk (the official owners of ITIL)

http://www.ogc.gov.uk/embedded_object.asp?docid=1000379 (The ITIL Glossary in PDF format)

http://www.ruskin-brownassociates.com/pdfs/levitt.pdf (article on Theodore Levitt's 'marketing guru' Services Model)

http://www.schneier.com (Bruce Schneier - Security Guru)

http://www.smpm.info/Download/Trial70.htm (BMC's Service Management Model)

http://www.sun.com/software/solutions/high_availability/suntone_initiative.xml (SunTone)

http://www.toolselector.com (useful links to IT Service Management tools)

http://www.tso.co.uk (the stationary office // this organisation prints all the ITIL books)

http://www.tso.co.uk/ITIL/ (this is where you can order the initial set of ITIL books - still very useful - they come as downloadable PDFs)

http://www.visual-literacy.org/periodic_table/periodic_table.html# (Models, techniques, and more models and techniques)