DIGANO - Making a Difference

Please note

Although this section is labeled as freeware, conditions apply, hence some pages will be labeled as shareware, rather than freeware. Training organisations are not allowed to use or reproduce the contents in any way, unless they have received written approval to do so from DIGANO.

Overview

Tips and Hints!

Foundation

Mock Exam -1- (40 questions)

Mock Exam -2- (40 questions)

Mock Exam -3- (40 questions)

Mock Exam -4- (40 questions)

Answers (All Mock Exams)

Support and Restore (Service Support (v2) or Service Operation (v3))

Tips and Hints!

Release and Control (Service Support (v2) or Service Transition (v3))

Tips and Hints!

Agree and Define (Service Delivery (v2) or Service Design:SLM (v3) and Service Strategy:FIN (v3))

Tips and Hints!

Plan and Improve (Service Delivery (v2) or Service Design (v3))

Tips and Hints!

Managers (Service Support and Service Delivery)

Mock Questions for the Managers Exam (100 questions)
The trick is to find question 100 - have fun!

More Tips and Tricks for the Manager's exam

Planning to Implement IT Service Management ("Green" book)

Questions for Course Module 1 - (32 questions)
- Introduction -

Questions for Course Module 2 - (12 questions)
- What is the vision? -

Questions for Course Module 3 - (28 questions)
- Where are we now? -

Questions for Course Module 4 - (18 questions)
- Where do we want to be? -

Questions for Course Module 5 - (38 questions)
- How do we get where we want to be? -

Questions for Course Module 6 - (14 questions)
- How do we check our milestones have been reached? -

Questions for Course Module 7 - (9 questions)
- How do we keep the momentum going? -

Questions for Course Module 8 - (5 questions)
- Conclusion -

ICT Infrastructure Management ("Orange" book)

Questions for Course Module 1 - (xx questions)
- ICT Infrastructure Management overview -

Questions for Course Module 2 - (xx questions)
- Design and Planning -

Questions for Course Module 3 - (xx questions)
- Deployment -

Questions for Course Module 4 - (xx questions)
- Operations -

Questions for Course Module 5 - (xx questions)
- Technical Support -

Questions for Course Module 6 - (xx questions)
- And where do we go from here? -